The Internet allows access to health care information and services about specific diseases, treatments, and health management. It enables the improvement of medical practice with the use of digital health monitoring tools, sharing information between patients and physicians, and supporting clinical decision-making and diagnosis.
Mobile technologies offer an important opportunity to improve healthcare processes because of their popularity and dynamics. The fact that people now carry their phones everywhere allows them to communicate with patients live and interact at any time, anytime.
Adopting e-Health can greatly improve clinical processes. In the presence of mobile technologies, the order-entry process begins with a request from a clinic or nurse for additional diagnostic services.
Bianchi et al. (2016) developed a framework to explore the applicability of an IT self-servicing app in the treatment of patients. The model combines seven categories of self-servicing IT apps and eight patient process steps. The authors concluded that there are positive effects such as reduced waiting time, real-time notification, the possibility of self-monitoring, and self-treatment.
Health information technology can create the conditions for improving patient safety by integrating the skills and responsibilities of healthcare professionals. However, this will only work if the equipment is well implemented and adopts advanced health information technologies.
Telemonitoring patients at home is one of the most crucial applications in the field of e-health. In fact, telemonitoring allows health organizations to monitor treatment and activate services in health emergencies by constantly monitoring health conditions.
